📞 Passport Helpline, Complaints & Contact Details – Complete Guide 2026 🇵🇰

📅 Last Updated: February 2026

😫 Boring ho gaya hai! Passport office kay chakkar, barri lambi lineain, aur phir koi sunwai nahi? (Tired of running around the passport office, long queues, and no one listening?)

Good news! Passport department ne 2026 mein system completely upgrade kar diya hai! Ab aap ghar bethay complaint kar sakte hain, online track kar sakte hain, aur new helpline 0800-34477 24/7 aapki madad ke liye tayyar hai .

“Mera passport kahan hai? Application submit kiya 15 din hogaye, abhi tak koi update nahi! Complaint kahan karein?” – Agar aap bhi yahi soch rahe hain, to ye guide aapke liye hai!

Is comprehensive guide mein hum aapko batayenge:

• 📞 Official passport helpline numbers (jo actually kaam karte hain!)

• 📧 Email addresses for different problems

• 📱 Pakistan Citizen’s Portal kaise use karein

• 🏢 Regional office contacts (province-wise complete list)

• ✈️ Overseas Pakistanis ke liye special contacts

• 🔥 Common problems aur unka turant hal

📚 What’s Inside 🔽

👉 1️⃣ New 2026 Helpline System – Toll-Free Number 📞
👉 2️⃣ How to Register a Complaint – Step-by-Step 📝
👉 3️⃣ Email Contacts – Department-Wise Complete List 📧
👉 4️⃣ Pakistan Citizen’s Portal – Online Complaint Method 📱
👉 5️⃣ Regional Office Contacts – Province-Wise 🏢
👉 6️⃣ Overseas Pakistanis – Embassy Contacts ✈️
👉 7️⃣ Common Problems & Solutions 🔧
👉 8️⃣ Tracking Your Passport via SMS 🔍
👉 9️⃣ FAQs – Real Pakistani Scenarios ❓

📞 1️⃣ New 2026 Helpline System – Toll-Free Number

Passport department ne February 2026 mein brand new helpline launch kiya hai! Ab aapko busy tone sunnay ki zaroorat nahi .

☎️ Official Helpline Numbers:

Roman Urdu: “Yeh naya number 0800-34477 hai jo FREE hai! Mobile se call karo to bhi koi charges nahi. Passport kay mamlay mein ab pareshani nahi honi chahiye.” 📞✅

🕒 Helpline Timings:

• Monday to Friday: 8:30 AM to 4:30 PM (live agents) 

• Saturday & Sunday: Automated service for basic info

• 24/7: IVR system for tracking and basic queries

ℹ️ What Helpline Can Help With:

• ✅ Application status check

• ✅ Fee-related queries

• ✅ Document requirements

• ✅ Office locations and timings

• ✅ General information

• ⚠️ Complex complaints – inhe email ya portal par register karwana better hai

📝 2️⃣ How to Register a Complaint – Step-by-Step

“Helpline par baat nahi ho rahi! Ab kya karein?” (Not getting through on helpline? What now?)

🔹 Method 1: Online Complaint (Fastest)

Step 1: Visit Pakistan Citizen’s Portal

• Web: web.citizenportal.gov.pk 

• App: Download “Pakistan Citizen’s Portal” from Play Store/App Store

Step 2: Register/Login with your CNIC and mobile number

Step 3: Select “Directorate General of Immigration & Passports” as department

Step 4: Write your complaint (be specific!)

• Include your application/tracking ID

• Mention date of application

• Describe problem clearly

Step 5: Attach supporting documents (screenshots, receipts)

Step 6: Submit – you’ll get a complaint tracking number

Roman Urdu: “Online complaint sab se asaan tariqa hai. Portal par jake apna masla likhein, 7-10 din mein jawab aa jata hai.” 💻⚡

🔹 Method 2: Email Complaint

Step 1: Write email with complete details 

Step 2: ALWAYS include:

• ✅ Complete Name

• ✅ Contact Number

• ✅ CNIC Number (Pakistanis)

• ✅ Passport Number (if you have)

• ✅ Online Tracking ID (if applicable)

• ✅ Clear description of problem

Step 3: Send to relevant department email (see Section 3 below)

Step 4: Wait 3-5 working days for response

🔹 Method 3: In-Person Complaint

When to use: Very serious issues, no response on email/phone

Where to go:

• Islamabad HQ: DGIP Headquarters, Mauve Area, G-8/1, Islamabad 

• Regional Office: Your nearest Regional Passport Office

What to bring:

• Original CNIC

• Application receipt/token

• All supporting documents

• Written complaint (in Urdu or English)

Facilitation Desk: Har regional office mein ab facilitation desk hai jahan aap seedha complaint register karwa sakte hain .

📧 3️⃣ Email Contacts – Department-Wise Complete List

Important: Har problem ke liye alag email hai! Sahi email par bhejna hai to jaldi jawab mile ga .

📨 Main Email Addresses:

✍️ Director General’s Email

DG Office: dg@dgip.gov.pk 

Use ONLY for:

• ⚠️ Very serious complaints

• ⚠️ When other channels failed

• ⚠️ High-priority issues

Include with your email:

• Complete Name

• Contact Number

• CNIC Number

• Passport Number (if applicable)

• Complete details of previous complaints (if any)

🔑 Email Tips – Zaroor Padhein!

Roman Urdu: “Email bhejte waqt subject line clear likhein, maslan ‘Passport Delivery Delay – Tracking ID 12345’. Email mein apna CNIC, phone number aur poora masla detail mein likhein. Screenshots bhi attach karein.” 📧✅

Do’s:

• ✅ Clear subject line

• ✅ All required information

• ✅ Attach supporting documents

• ✅ Be polite and professional

• ✅ Keep a copy for records

Don’ts:

• ❌ Multiple emails to different addresses

• ❌ Abusive language

• ❌ Incomplete information

• ❌ Sending same email repeatedly

📱 4️⃣ Pakistan Citizen’s Portal – Online Complaint Method

Yeh sab se powerful tool hai! Government ka official portal hai jahan har complaint register hoti hai aur tracked hoti hai .

📲 How to Use:

Option A: Mobile App

1. Download “Pakistan Citizen’s Portal” from:

   • 📱 Google Play Store 

   • 📱 Apple App Store

2. Register with your CNIC and mobile number

3. Verify via OTP

4. Select “Directorate General of Immigration & Passports”

5. Write your complaint and submit

Option B: Website

1. Visit web.citizenportal.gov.pk 

2. Register/Login with CNIC

3. Follow same steps as app

🌟 Portal Benefits:

⏱️ Timeline:

• Complaint registered: Instant

• Initial response: 3-5 working days

• Resolution target: 15-20 working days

Roman Urdu: “Yeh portal sarkar ka official system hai. Yahan complaint register karo to phir koi ignore nahi kar sakta. Har complaint ka record rehta hai aur time par resolve nahi hua to automatically higher authority ko chala jata hai.” 🔥📱

🏢 5️⃣ Regional Office Contacts – Province-Wise

Kisi specific city ka passport office contact chahiye? Yeh rahi complete list :

🏛️ Islamabad Capital Territory

🌰 Punjab

🏙️ Sindh

⛰️ Khyber Pakhtunkhwa

🏜️ Balochistan

🗺️ AJK & Gilgit-Baltistan

🏢 Passport Processing Counters inside NADRA Offices

Note: Har city ka complete address aur phone number dgip.gov.pk par available hai. Google map links bhi hain! 

✈️ 6️⃣ Overseas Pakistanis – Embassy Contacts

Bahir rehne walay Pakistaniyon ke liye alag system hai. Masla ho to yahan contact karein:

🌐 Main Overseas Complaints Emails 

🏛️ Sample Embassy Contacts 

📱 Special Resources for Overseas Pakistanis

1. Foreign Minister’s Portal 

• 📱 App: “FM PORTAL” on Google Play

• 🎯 Specifically for overseas Pakistanis

• 🔄 Real-time complaint tracking

2. Pakistan Citizen’s Portal 

• Works worldwide

• Register complaints from anywhere

• Track progress online

3. E-Kachehri 

• Virtual meetings with officials

• Announced on Facebook/Radio/TV

• Participate from anywhere

Roman Urdu: “Overseas hain to FM Portal use karein. Khas taur par bahir rehne walon ke liye banaya gaya hai. Canada, UK, UAE, Saudi – duniya mein kahin bhi ho, online complaint kar sakte ho!” 🌍📱

📋 Lost Passport Abroad? 

Immediate steps:

1. File police report in that country

2. Contact nearest Pakistani Embassy/Consulate

3. Apply for emergency travel document or new passport

4. Email: complaints.passport@interior.gov.pk

🔧 7️⃣ Common Problems & Solutions

Yeh hain most common problems aur unka hal:

Problem 1: “Passport banwa kar 1 month hogaye, abhi tak nahi mila!”

Solution:

• 📞 Call helpline: 0800-34477

• 📧 Email: onlinedelivery@dgip.gov.pk

• 📱 SMS apna tracking ID to 8300 (new service starting soon!) 

• 🏢 Visit regional office with receipt

Roman Urdu: “Delay ho raha hai to pehle tracking ID se status check karein. Phir email karein. Kaam na ho to regional office jake facilitation desk par complaint register karwaein.”

Problem 2: “Online fee bhar di, lekin application submit nahi hua”

Solution:

• Wait 24-48 hours (system update time)

• Email: mrponline@dgip.gov.pk with:

  • Transaction ID

  • Screenshot of payment

  • CNIC number

  • Date of payment

• CC: zakir.hussain@dgip.gov.pk (Fee Asaan section) 

Problem 3: “Agent ne extra paise liye, passport nahi mila”

Solution:

• 📞 Call helpline: 0800-34477 (immediately!)

• 📧 Email: dg@dgip.gov.pk with full details

• 📱 Pakistan Citizen’s Portal par complaint register karein

• 🏢 Visit regional office and ask for Anti-Corruption Cell

⚠️ Important: Passport department ne mafia ko rokne ke liye naya electronic system launch kiya hai. Ab agents ka zor nahi chalta .

Problem 4: “Biometric fail ho raha hai, passport office walay baar baar wapas bhej rahe hain”

Solution:

• Pehle NADRA jake fingerprint update karwaein

• NADRA se update certificate lein

• Passport office mein woh certificate dikhaein

• Alternative: Face verification ka option manga sakte hain

Problem 5: “Application reject ho gaya, koi reason nahi bataya”

Solution:

• 📧 Email: passport.policy@dgip.gov.pk

• Include: CNIC, application ID, date of application

• Ask for specific rejection reason

• File appeal if rejection was incorrect

Problem 6: “Shadi ke baad surname change karna hai”

Solution:

• Pehle NADRA se new CNIC banwaein (updated with husband’s name)

• Phir fresh passport application apply karein

• Marriage certificate (Nikah Nama) zaroor rakhein

🔍 8️⃣ Tracking Your Passport via SMS

Good news coming! Passport department naya SMS tracking system launch kar raha hai .

📱 Coming Soon (March 2026):

🏁 Current Tracking Methods:

Method 1: Email

• Email: opts@dgip.gov.pk

• Include: Name, CNIC, Token Number

Method 2: Website

• Visit dgip.gov.pk

• Go to “Track Application”

• Enter token number

Method 3: Helpline

• Call 0800-344777

• Give CNIC number

• Agent will tell status

❓ 9️⃣ FREQUENTLY ASKED QUESTIONS (Real Pakistani Scenarios) 🙋

Q1: “Passport helpline number kya hai? Free hai ya charge?” 📞

A: New helpline number hai 0800-34477. Ye COMPLETELY FREE hai – mobile se call karo to bhi koi charges nahi. Landline se bhi free hai. International callers ke liye 051-111-344-777 hai .

Roman Urdu: “0800-34477 par call karein, bilkul free hai. Koi paisa nahi kata!”

Q2: “Mera passport 2 mahine se nahi aaya, kahan complaint karoon?” 😠

A: Pehle email karein onlinedelivery@dgip.gov.pk apna tracking ID aur CNIC number ke saath. Agar 3-5 din mein jawab na aaye to Pakistan Citizen’s Portal par complaint register karein. Phir bhi na ho to nearest regional passport office jake facilitation desk par complaint karein .

Q3: “Online fee bhar di lekin application submit nahi hua, paisa waste?” 💸

A: Nahi waste nahi hua! Email karein mrponline@dgip.gov.pk aur zakir.hussain@dgip.gov.pk ko . Include karein:

• Transaction ID

• Payment screenshot

• CNIC number

• Date of payment
  System check karke aapko either application complete karne ka option dein ge ya refund process start karein ge.

Q4: “Overseas hoon, passport renew karna hai magar embassy nahi ja sakta. Online ho sakta hai?” ✈️

A: Haan bilkul! Visit karein onlinemrp.dgip.gov.pk . Yahan online application complete karein. Payment online karein. Passport Pakistan mein bana kar aapke address par courier karein ge. Masla ho to email karein mrponline@dgip.gov.pk ya call karein +92-51-800-34477.

Q5: “Agent ne extra paise liye aur passport ab tak nahi diya. Kya karoon?” 👿

A: Yeh serious matter hai! Turant action lein:

1. Call helpline 0800-34477 aur complaint register karwaein

2. Email dg@dgip.gov.pk with full details (agent name, shop location, amount, date)

3. Pakistan Citizen’s Portal par complaint register karein

4. Nearest police station mein report bhi kar sakte hain

Passport department ne mafia ko rokne ke liye naya system launch kiya hai – aapki complaint unki identification mein madad kare gi .

Q6: “Shadi ke baad passport update karwana hai. Purana passport cancel karna zaroori?” 💍

A: Nahi cancel ki zaroorat nahi. Pehle NADRA se new CNIC banwaein with updated name/husband’s name. Phir fresh passport application apply karein. Purana passport jab tak valid hai tab tak use kar sakte hain, lekin travel ke waqt shadi certificate (Nikah Nama) sath rakhein. Naya passport milne ke baad purana cut karwa lena behtar hai.

Q7: “Mera passport kho gaya, FIR zaroori hai?” 🚔

A: Haan, lost passport ke liye FIR lazmi hai . Nearest police station se FIR karwaein. Phir NADRA se CNIC (agar kho gaya ho to) aur passport office mein application dein with:

• FIR copy

• CNIC copy

• Affidavit

• Fee (lost passport par double fee lagti hai)

Q8: “Biometric fail ho raha hai. Koi solution?” 👆

A: Common problem hai! Try karein:

• Ungliyan ache se saaf karein (oil/mitti hatayein)

• Different fingers try karein (angutha, index finger)

• NADRA jake fingerprint update karwaein (Rs. 200-300 fee)

• NADRA update ke baad 3-7 din wait karein system sync hone ke liye

• Passport office mein face verification ka option manga sakte hain

Q9: “Minor bachon ke passport ke liye dono parents ka jana zaroori?” 👶

A: Haan, minor (18 saal se kam) ke passport ke liye dono parents ka hona zaroori hai . Agar parents alag hain (divorced) to:

• Custody papers le kar jayein

• Dosre parent ka written consent on stamp paper (attested)
  Agar koi parent deceased hai to death certificate le kar jayein.

Q10: “Passport application track kaise karein?” 🔍

A: 3 tareeqay hain:

1. Email: opts@dgip.gov.pk par apna naam, CNIC aur token number bhejein 

2. Website: dgip.gov.pk par “Track Application” mein token number dalein

3. Helpline: 0800-34477 par call karein aur CNIC number dein

4. Coming soon: SMS system – apna token number 8300 par send karein (announced but not yet active) 

🏁 FINAL SUMMARY – Your Action Plan 📋

📞 Quick Reference – Helpline Numbers

📧 Quick Reference – Email Addresses

📱 Quick Reference – Online Portals

🏢 When to Visit Office:

Visit ONLY if:

• ⚠️ Email/phone no response after 7 days

• ⚠️ Very urgent/emergency

• ⚠️ Biometric issues

• ⚠️ Complicated cases

Don’t visit for:

• ✅ Status check (call/email karein)

• ✅ General info (helpline use karein)

• ✅ Minor queries

🎯 Final Advice from Stylevinehub

Roman Urdu: “Dosto, passport kay mamlay mein pareshani hona ab purani baat ho gayi hai. Naya helpline 0800-344777 aur online portal system ne process bohat asaan kar diya hai.

Yaad rakhein:

• 📞 Pehle helpline try karein

• 📧 Kaam na ho to email karein (sahi department ko!)

• 📱 Phir bhi na ho to Pakistan Citizen’s Portal par complaint karein

• 🏢 Sab se akhir mein office visit karein

Aur haan, agents ko paise bilkul na dein! Passport ka kaam ab free aur transparent ho gaya hai. Naya electronic system hai jo agents ki koi gunjaish nahi chorta .

Apna CNIC update rakhein, mobile SIM apne naam par rakhein, aur tracking ID sambhal kar rakhein. Itna kar liya to passport ka masla kabhi nahi hoga!

Allah Pakistan ko tarakki de aur humare kaam asaan kare. Ameen! 🇵🇰🤲

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